It is straightforward. Request your free gold selling pack, pack your items securely using the prepaid envelope we provide, and post it back to us. Once received, our valuation team assesses each piece and contacts you with a clear, itemised offer. You are under no obligation to accept. If you decline, everything is returned to you at no cost.

We weigh every item on professional, calibrated scales and test purity using industry-standard equipment. Your offer is then calculated based on the precise gram weight, the karat grade of your gold, and the live LBMA gold market price on the day of valuation. You receive a full breakdown explaining exactly how your figure was reached.

Your payout depends on three factors: the weight of your items, their karat purity, and the current gold market rate on the day we assess them. Gold prices move daily, which is why we calculate every offer fresh. We do not offer flat rates — every seller gets an accurate, market-based figure.

No. Hallmarks are not required. Our appraisers test purity directly using professional equipment, so the absence of a hallmark does not affect your ability to sell or the accuracy of your offer.

The gold setting is valued by weight and purity as normal. Gemstones are assessed separately and factored into your overall offer where applicable. We handle mixed pieces regularly and ensure every element is accounted for in your valuation.

Yes. All items sent using our prepaid pack are insured while in transit to us. Insurance limits are clearly stated when you request your pack. If you require additional coverage for high-value shipments, that option is available before you send.

Once you accept your offer, we process payment within 24 hours. You can choose bank transfer, cash, or cheque — whichever works best for you. No delays, no hidden deductions.